Privacy Policy

1. Information We Collect

• Personal and Contact Information: Name, email address, phone number, business contact details, and related account information.
• Business and Compliance Information: Business name, business profile, ownership or representative details, product category, compliance submissions, and information needed to assess platform eligibility.
• Financial Information: Bank account numbers and settlement details provided by merchants for the purpose of funds settlement.
• Transaction and Order Data: Cart, checkout, payment, settlement, refund, chargeback, delivery, fulfillment, and order status information.
• Usage Data: Interactions with our API, dashboard, storefront, checkout flows, WhatsApp flows, PWA, and support channels.
• Customer Data: Data about your customers, such as names, phone numbers, shipping addresses, order details, delivery details, and customer communications, processed on your behalf.
• Device and Technical Data: Browser, device, IP address, log, cookie, security, and diagnostic information used to operate and protect the Service.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our Service.
• Create and manage merchant accounts, dashboard access, storefronts, checkout flows, WhatsApp flows, PWA access, and API integrations.
• Review merchant compliance information, verify eligibility, reduce fraud risk, and protect customers and the platform.
• Process transactions and facilitate merchant settlements.
• Support order management, fulfillment workflows, delivery coordination, customer communication, refunds, reversals, disputes, and chargebacks.
• Operate WhatsApp and PWA tools.
• Provide support, troubleshoot issues, audit usage, improve reliability, and secure the platform.
• Comply with legal and financial regulations.

3. Information Sharing

We do NOT sell your personal data. We share information:

• With authorized payment, banking, and settlement providers to facilitate transactions, settlements, refunds, reversals, dispute handling, chargebacks, and compliance checks.
• With logistics, delivery, fulfillment, or shipping providers where needed to estimate fees, coordinate pickup or delivery, track delivery status, or resolve delivery issues.
• With messaging, communication, hosting, analytics, identity verification, security, infrastructure, and support providers that help us operate, secure, and improve the Service.
• With merchants and their authorized team members where information relates to their store, customers, orders, settlement, compliance, support, or account activity.
• To comply with legal requirements or respond to lawful requests.

These third-party providers may change from time to time and are not specifically named in this Privacy Policy.

4. Data Security

We implement robust technical and organizational measures to protect your data, including encryption of sensitive data at rest and in transit (SSL/TLS), and regular security audits.

You are responsible for keeping your account credentials, API keys, access tokens, WhatsApp-linked access, connected devices, and team permissions secure. Please notify us promptly if you suspect unauthorized access or account compromise.

5. Merchant Customer Data

Where merchants use ShopSynch to process customer information, merchants remain responsible for collecting and using customer data lawfully, providing accurate customer-facing information, respecting customer communication preferences, and complying with applicable privacy, consumer protection, electronic communication, and data protection laws.

ShopSynch processes customer data as needed to provide, secure, improve, audit, and support the Service, including checkout, orders, payment, settlement, delivery, communication, support, fraud prevention, and compliance workflows.

6. Data Retention

We retain information for as long as needed to provide the Service, comply with legal, tax, accounting, financial, fraud prevention, dispute handling, compliance, and security obligations, resolve disputes, enforce agreements, and support legitimate business operations.

7. Your Rights (NDPR/GDPR)

Depending on your location, you may have the following rights:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any inaccurate information.
• Erasure: The right to request that we delete your personal data. You can request account deletion at any time.
• Object/Restrict: The right to object to or restrict the processing of your data.

To exercise these rights, please use our account deletion form or contact us at info@shopsynch.com.

8. Cookies

Cookies are small files stored on your device. On shopsynch.com we use two kinds:

• Essential cookies are needed for the site to work and are always on. They remember your cookie choice (ss_consent, kept for up to 6 months) and, on our contact form only, let Google reCAPTCHA protect us from spam.
• Analytics and marketing cookies are set through Google Tag Manager to help us understand how the site is used and improve it. They load only if you choose "Accept all".

When you first visit, we ask which you allow. You can change or withdraw your choice at any time with the "Cookie settings" link in the site footer. If you withdraw consent, we remove the analytics cookies we can reach and stop loading Google Tag Manager. You can also block or delete cookies in your browser settings. Our dashboard and storefront apps use cookies they need to keep you signed in.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

For more information about our privacy practices, please contact us:

• Email: info@shopsynch.com
• Address: Ikeja, Lagos, Nigeria